When I went to the movie today it ask that I verify the purchased ticket by using camer...

GetHuman-kathygw's customer service issue with MoviePass from June 2018

Help with my MoviePass issue
The issue in GetHuman-kathygw's own words
When I went to the movie today it ask that I verify the purchased ticket by using camera and sending picture of the purchased ticket. I tried this numerous times at the movie as well as the manager at the movie tried to send a picture of the ticket. each time we received an error message. I have to send a picture three times since arriving home and it still will not accept. I should hope that this does not affect my moviepass when I try to use again(*******). Please get back with me concerning issues I continue to have with this account.
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Customer service issue
Reported by GetHuman-kathygw
Jun 9th, 2018 - 10 mons ago
I have an issue with MoviePass too
Fixed
Seen by 8 customers so far
Similar issue to 560 others
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Timeline
GetHuman-kathygw started working on this issue
Jun 9th, 2018 12:26am
GetHuman-kathygw indicated the issue is not fixed yet.
Jun 9th, 2018 4:31am
GetHuman-kathygw indicated the issue is not fixed yet.
Jun 9th, 2018 4:00pm
GetHuman-kathygw indicated the issue is not fixed yet.
Jun 10th, 2018 2:10am
GetHuman-kathygw indicated the issue is not fixed yet.
Jun 10th, 2018 4:01pm
GetHuman-kathygw indicated the issue is not fixed yet.
Jun 12th, 2018 4:32am