My wife and I are both members. Her email address is *****@***.com.*Mine is *****@***.c...

GetHuman-jandrsch's customer service issue with MoviePass from May 2018

Help with my MoviePass issue
The issue in GetHuman-jandrsch's own words
I was trying to reenter my account information ... My wife and I are both members. Her email address is *****@***.com.*Mine is *****@***.com.Her moviepass credit card is **** **** **** ****. Mine is **** **** **** ****. I have not put in our passwords for security reasons. We both used our cards today to see different films at cinema *** in NYC. When we returned home I tried to reenter my email and my account number but I got a message back saying that I was trying to change devices. I was using the same device I have always had and used. I have other problems previously but I was always able to figure them out. I need help. My phone no. is ***-***-****. Hers is ***-***-****. HELP!
I've been having trouble with my account for the past month or so.
I'd like to be able to use my account information and use my same device (an iPhone).
I've been a customer for about * months. I expect my MoviePass to work as it's supposed to
Please call me with the fix, or better yet, fix it from your end..
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Customer service issue
Reported by GetHuman-jandrsch
May 22nd, 2018 - 8 mons ago
I have an issue with MoviePass too
Seen by 6 customers so far
Similar issue to 124 others
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GetHuman-jandrsch started working on this issue
May 22nd, 2018 10:18pm
GetHuman-jandrsch indicated the issue is not fixed yet.
May 23rd, 2018 12:47am