The issue is not solved, but the site says fixed. It is not fixed.

GetHuman700855's customer service issue with MoviePass from May 2018

Help with my MoviePass issue
The issue in GetHuman700855's own words
Use the pass ... My son is at the theater and it is telling my son his movie pass is in use on another device.
He had to pay full price to see the movie, because he was at the theater with friends before he knew there was an issue.
I want my son to be able to use his movie pass
We frequent the theater often and always purchase concessions.
Tried logging in on his phone myself to make sure it was not user error, made sure there were no updates available, and there are no other devices he could be logged in on.
I have an issue with MoviePass too
How GetHuman700855 fixed the problem
We are waiting for GetHuman700855 to fix the problem and share the solution with the rest of us customers.
Please help with my MoviePass issue
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MoviePass

Movie Pass
Customer service issue
Reported by GetHuman700855
May 20th, 2018 - 6 mons ago
I have an issue with MoviePass too
Fixed
Seen by 13 customers so far
Similar issue to 377 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman700855 started working on this issue
May 20th 12:56am
GetHuman700855 indicated the issue is not fixed yet.
May 20th 2:34pm
GetHuman700855 indicated the issue is not fixed yet.
May 20th 4:58pm
GetHuman700855 indicated the issue is not fixed yet.
May 20th 4:59pm
GetHuman700855 indicated the issue is not fixed yet.
May 20th 5:00pm
GetHuman700855 indicated the issue is not fixed yet.
May 20th 5:04pm
GetHuman700855 indicated the issue is not fixed yet.
May 20th 5:04pm
GetHuman700855 indicated the issue is not fixed yet.
May 20th 5:04pm
GetHuman700855 indicated the issue is not fixed yet.
May 20th 5:05pm