Still doesn't work. Going through **** trying to get it fixed.

GetHuman-ljsilvon's customer service issue with MoviePass from June 2018

13 views | 143 similar | 0 following
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The issue in GetHuman-ljsilvon's own words
Simply use it to get my tickets. ... The last two times I have tried to use movie pass it has not worked and the app just closes on me. Has this happened to others? How can I fix it?
I have called multiple times. I have had the phone hung up on me because of too many callers. It takes an average of * times before I can get through each time I call. I have been told to email support by the phone contact only to have the email response say that I must submit a ticket!!! I am at wit's end. This is beyond frustrating.
Fixing my account so that it works.
I've been a customer since March and have only been able to use this successfully twice.
I have deleted cache, updated the app, changed password. I have called multiple times and have talked to at least * different agents. I have emailed twice. I have submitted ticket through their website once.
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MoviePass

Movie Pass
Customer service issue
Reported by GetHuman-ljsilvon
Jun 3rd, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 143 others
0 customers following this
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Timeline

GetHuman-ljsilvon started working on this issue
Jun 3rd, 2018 7:42pm
GetHuman-ljsilvon indicated the issue is not fixed yet.
Jun 3rd, 2018 9:16pm
GetHuman-ljsilvon indicated the issue is not fixed yet.
Jun 4th, 2018 10:00pm
GetHuman-ljsilvon indicated the issue is not fixed yet.
Jun 19th, 2018 10:02pm
GetHuman-ljsilvon indicated the issue is not fixed yet.
Jun 19th, 2018 10:07pm

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