The moviepass does not recognize my account after updating my account as required. When...

GetHuman651298's customer service issue with MoviePass from May 2018

Help with my MoviePass issue
The issue in GetHuman651298's own words
The moviepass does not recognize my account after updating my account as required. When I try to get into my account it states "We cannot find a user with your credentials". I have tried to contact them repeatedly. I have tried to change my password which did not work either. I am spending additional money to purchase tickets on top of the moviepass monthly payments. If I cannot get help from them soon, I will be forced to drop my account with them. This might be what me and others will have to do if moviepass will not help us. The moviepass company will fail due to how they are treating their customers. Everyone does have additional options. Now many theaters have their own form of moviepass available to buy through their theaters.
GetHuman651298 did not yet indicate what MoviePass should do to make this right.
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Customer service issue
Reported by GetHuman651298
May 2nd, 2018 - a yr ago
I have an issue with MoviePass too
Not resolved
Seen by 20 customers so far
Similar issue to 4019 others
1 customer following this
Items needed
Email address on the account
GetHuman651298 started working on this issue
May 2nd, 2018 11:39pm
GetHuman651298 indicated the issue is not fixed yet.
May 5th, 2018 7:12pm