Multiple log in problems, even with new p***words that were “successful”. *Says my cred...

GetHuman743997's customer service issue with MoviePass from June 2018

Help with my MoviePass issue
Multiple log in problems, even with new p***words that were “successful”. *Says my credentials are not accepted. I want the log in corrected ASAP.**Because of that I was unable to use app at the theater and had to pay for a ticket. This is not acceptable to me. Please refund. **Also, when I look at my app on my iPad I am asked to show verification of a ticket that I have not even purchased yet! So that problem inactivates any other action on the app.**Why is there NO active chat line for customer service as indicated by your info* Help section???
I trust that MoviePass will make this right and come up with a resolution that is fair.
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MoviePass

Customer service issue
Reported by GetHuman743997
Jun 3rd, 2018 - 20d ago
I have an issue with MoviePass too
Fixed
Seen by 9 customers so far
Similar issue to 160 others
0 customers following this
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Timeline
GetHuman743997 started working on this issue
Jun 3rd 12:27am
GetHuman743997 indicated the issue is not fixed yet.
Jun 3rd 6:12am
GetHuman743997 indicated the issue is not fixed yet.
Jun 6th 4:15am
GetHuman743997 indicated the issue is not fixed yet.
Jun 6th 4:29pm
GetHuman743997 indicated the issue is not fixed yet.
Jun 7th 8:31pm