On August ** I ordered * movies: The Sterile Cuckoo and Lucky Lady (anniversary edition...

GetHuman-bobbieve's customer service issue with MovieMars.com from September 2019

Help with my MovieMars.com issue
The issue in GetHuman-bobbieve's own words
On August ** I ordered * movies: The Sterile Cuckoo and Lucky Lady (anniversary edition). It shipped on Sept * through DHL and it STILL isn't here. Where is it and why is this order taking unreasonably long to get here?

GetHuman-bobbieve did not yet indicate what MovieMars.com should do to make this right.

How GetHuman-bobbieve fixed the problem
I contacted Amazon with all the information: date of order* date of notification of shipping (** days after date of order)* who the delivery service was* and shipping number. Amazon handled it and was willing to refund my money. However, the package didn't come by the delivery service, but by mail. After calling Amazon, the movies were in my mailbox that very afternoon----not because of Amazon, but by coincidence. It took almost a month to receive this package. It was marked "delivered" on the Amazon or MovieMars site (as per Amazon customer Service), as though it came by a delivery service (DHL), but it was in fact stamped USPS on the packaging and hadn't been delivered until that afternoon---and then to the mailbox. So the shipping of this company needs attention.
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MovieMars.com

Customer service issue
Reported by GetHuman-bobbieve
Sep 11th, 2019 - 2 years ago
Fixed
GetHuman-bobbieve shared how to fix
Seen by 19 customers so far
Similar issue to 349 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-bobbieve started working on this issue
Sep 11th, 2019 3:04pm
GetHuman-bobbieve indicated the issue is not fixed yet.
Sep 12th, 2019 3:41am
GetHuman-bobbieve indicated the issue is not fixed yet.
Sep 12th, 2019 4:25pm
GetHuman-bobbieve indicated the issue is not fixed yet.
Sep 12th, 2019 4:39pm
GetHuman-bobbieve confirmed the issue is fixed. Hooray!
Sep 13th, 2019 4:24am
GetHuman-bobbieve confirmed the issue is fixed. Hooray!
Sep 13th, 2019 4:25am