On August ** I ordered * movies: The Sterile Cuckoo and Lucky Lady (anniversary edition...
GetHuman-bobbieve's customer service issue with MovieMars.com from September 2019
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The issue in GetHuman-bobbieve's own words
On August ** I ordered * movies: The Sterile Cuckoo and Lucky Lady (anniversary edition). It shipped on Sept * through DHL and it STILL isn't here. Where is it and why is this order taking unreasonably long to get here?
GetHuman-bobbieve did not yet indicate what MovieMars.com should do to make this right.
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How GetHuman-bobbieve fixed the problem
I contacted Amazon with all the information: date of order* date of notification of shipping (** days after date of order)* who the delivery service was* and shipping number. Amazon handled it and was willing to refund my money. However, the package didn't come by the delivery service, but by mail. After calling Amazon, the movies were in my mailbox that very afternoon----not because of Amazon, but by coincidence. It took almost a month to receive this package. It was marked "delivered" on the Amazon or MovieMars site (as per Amazon customer Service), as though it came by a delivery service (DHL), but it was in fact stamped USPS on the packaging and hadn't been delivered until that afternoon---and then to the mailbox. So the shipping of this company needs attention.
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