I purchased a Moto G Power (****) on June **. The transaction showed up at my bank on...

GetHuman6286510's customer service issue with Motorola from July 2021

Help with my Motorola issue
The issue in GetHuman6286510's own words
I purchased a Moto G Power (****) on June **. The transaction showed up at my bank on June **, The only document that accompanied my phone was a packing list. I need a receipt, please. I am being reimbursed for the purchase of this phone and i need to show proof of purchase. If there is any additional information you require from me please do not hesitate to inquire. *My IEMI * : *************** My IP address: ***.*.*.* Build no.QZBS**.Q*-**-***-***Brett Hosey****-***-****

GetHuman6286510 did not yet indicate what Motorola should do to make this right.

How GetHuman6286510 fixed the problem
I needed a receipt for my purchase of a new Motorola Power phone. The first person i spoke with transferred me to a gentleman in the Order Administration Department. I had the order number which was on the only document i received with phone. (Packing List) With order number he was able to bring up electronic receipt and emailed it to me. Success at last. He sent the receipt in a PDF document format.
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How Do I Port My Moto G to a New Phone?What Size Moto G Do I Really Need?Is It Worth It to Keep Updating My Moto G Software?
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Motorola

Customer service issue
Reported by GetHuman6286510
Jul 2nd, 2021 - a year ago
Fixed
GetHuman6286510 shared how to fix
Seen by 26 customers so far
Similar issue to 447 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Product type
Home and billing address
Phone number on account

Timeline

GetHuman6286510 started working on this issue
Jul 2nd, 2021 8:00pm
GetHuman6286510 confirmed the issue is fixed. Hooray!
Jul 3rd, 2021 1:17am

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