We bought a Motorola edge cellphone last wee.*My partner is a therapist and depends hea...

GetHuman5447474's Device Support issue with Motorola from November 2020

Help with my Motorola issue
First: share to improve GetHuman5447474's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5447474 may need:
Order number, Name on account, Email on account, Product type, Home and billing address, and Phone number on account
Top Tip from another customer
If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman5447474's own words
We bought a Motorola edge cellphone last wee.*My partner is a therapist and depends heavily on using the*phone in her sessions.*The cell phone is dropping calls and dropping the call in the*middle of sessions. We have been to her cell provider "T Mobile" and*they have done what they could in checking and setting parameters*but it still does it.*We need to resolve this ? Do we need to return the phone?**The phone was purchased at Best Buy. I don't think they have the expertise to help.*But restocking fee is $*****thanks**bruce

GetHuman5447474 did not yet indicate what Motorola should do to make this right.

How GetHuman5447474 fixed the problem

We are waiting for GetHuman5447474 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Motorola customer problems.
How Do I Port My Moto G to a New Phone?What Size Moto G Do I Really Need?Is It Worth It to Keep Updating My Moto G Software?
Do you have a customer issue as well?
We can help you get Motorola's attention and get better help faster. Tap below to get started.
Having Motorola issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Motorola

Device Support issue
Reported by GetHuman5447474
Nov 9th, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 571 others
0 customers following this

Timeline

GetHuman5447474 started working on this issue
Nov 9th, 2020 7:43pm
GetHuman5447474 indicated the issue is not fixed yet.
Nov 10th, 2020 12:22am
GetHuman5447474 indicated the issue is not fixed yet.
Nov 19th, 2020 9:55pm
GetHuman5447474 indicated the issue is not fixed yet.
Nov 19th, 2020 10:30pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers