Dear Sir Please refer to the trailing mail from Amazon India through where we have purc...

GetHuman-starwinx's Complaint issue with Motorola from May 2019

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The issue in GetHuman-starwinx's own words
Dear Sir Please refer to the trailing mail from Amazon India through where we have purchased Moto G*splus.*IMEI No-****************Where as the mobile has been delivered with rear camera defect which we did not observe in the initial period. There after*I have been twice to Visakhaptnam service center for repair or replace but the did not accept as the warranty given by the seller is*not getting verified online nor validated. I have mailed the facts to amazon to resolve the issue. They have sent me a mail as under.*The observation is as follows.**. I have gone through your mail and see that the Manufacturer is denying to provide you any solution regarding the warranty. **. As because of Amazon policy we required of valid documentation from the manufacturer denying the service so that our automated system shall process the full refund or replacement as per availability. **. To help you with the issue, I would request you to provide us a "Service Denial Letter" so that we can get exceptional authorization from our management with the letter and create a replacement for you.**So it is requested issue service denial letter at the earliest as we have to pursue further with amazon to recover the los at the earliest.*Purchase Invoice and warranty issued by the seller through amazon attached.*Thanking you

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Motorola

Complaint issue
Reported by GetHuman-starwinx
May 21st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1159 others
0 customers following this

Timeline

GetHuman-starwinx started working on this issue
May 21st, 2019 7:17am
GetHuman-starwinx indicated the issue is not fixed yet.
May 23rd, 2019 4:25pm
GetHuman-starwinx indicated the issue is not fixed yet.
May 23rd, 2019 4:26pm
GetHuman-starwinx indicated the issue is not fixed yet.
May 23rd, 2019 4:27pm