Have a Moto e cruise (Cricket Wireless) with Oreo *.*. apparent MAJOR FLAW: Cannot eras...

GetHuman1038868's customer service issue with Motorola from August 2018

8 views | 317 similar | 0 following
Help with my Motorola issue
First: share to improve GetHuman1038868's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1038868 to get a Motorola rep on the line!
Always use the GetHuman Phone to call Motorola. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1038868's own words
Have a Moto e cruise (Cricket Wireless) with Oreo *.*. apparent MAJOR FLAW: Cannot erase selected text messages from a thread of nearly *** messages (want to KEEP * or *) without individually pressing on messages one-by-one, then deleting. This takes FOREVER and I don't have time to do this daily. It seems I have * choices, erase the entire thread, or pick and choose via this very laborious, time-consuming method of deleting **% of the day's messages. My other phone is a Samsung KitKat..whereby I simply select the trash can (to delete) and up pops little boxes to the left of ALL messages in a chosen thread. I then quickly check the boxes of messages I want to delete and can delete scores of messages in one fell swoop. Much more efficient. Why would a MUCH newer system have such an archaic way of deleting multiple messages???

GetHuman1038868 did not yet indicate what Motorola should do to make this right.

How GetHuman1038868 fixed the problem

We are waiting for GetHuman1038868 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Motorola customer problems.
How Do I Port My Moto G to a New Phone?What Size Moto G Do I Really Need?Is It Worth It to Keep Updating My Moto G Software?
Do you have a customer issue as well?
We can help you get Motorola's attention and get better help faster. Tap below to get started.
Having Motorola issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1038868 fixes it.
This email address isn't valid

Motorola

Customer service issue
Reported by GetHuman1038868
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 317 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Product type
Home and billing address
Phone number on account

Timeline

GetHuman1038868 started working on this issue
Aug 26th, 2018 5:52pm

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies