Have a Moto e cruise (Cricket Wireless) with Oreo *.*. apparent MAJOR FLAW: Cannot eras...

GetHuman1038868's customer service issue with Motorola from August 2018

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The issue in GetHuman1038868's own words
Have a Moto e cruise (Cricket Wireless) with Oreo *.*. apparent MAJOR FLAW: Cannot erase selected text messages from a thread of nearly *** messages (want to KEEP * or *) without individually pressing on messages one-by-one, then deleting. This takes FOREVER and I don't have time to do this daily. It seems I have * choices, erase the entire thread, or pick and choose via this very laborious, time-consuming method of deleting **% of the day's messages. My other phone is a Samsung KitKat..whereby I simply select the trash can (to delete) and up pops little boxes to the left of ALL messages in a chosen thread. I then quickly check the boxes of messages I want to delete and can delete scores of messages in one fell swoop. Much more efficient. Why would a MUCH newer system have such an archaic way of deleting multiple messages???
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Customer service issue
Reported by GetHuman1038868
Aug 26th, 2018 - 4 mons ago
I have an issue with Motorola too
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GetHuman1038868 started working on this issue
Aug 26th 5:52pm