Have a Moto e cruise (Cricket Wireless) with Oreo *.*. apparent MAJOR FLAW: Cannot eras...

GetHuman1038868's customer service issue with Motorola from August 2018

1 view
 | 
317 similar
 | 
0 following
Help with my Motorola issue
First: share to improve GetHuman1038868's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1038868 to get a Motorola rep on the line!
Always use the GetHuman Phone tocall Motorola. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1038868's own words
Have a Moto e cruise (Cricket Wireless) with Oreo *.*. apparent MAJOR FLAW: Cannot erase selected text messages from a thread of nearly *** messages (want to KEEP * or *) without individually pressing on messages one-by-one, then deleting. This takes FOREVER and I don't have time to do this daily. It seems I have * choices, erase the entire thread, or pick and choose via this very laborious, time-consuming method of deleting **% of the day's messages. My other phone is a Samsung KitKat..whereby I simply select the trash can (to delete) and up pops little boxes to the left of ALL messages in a chosen thread. I then quickly check the boxes of messages I want to delete and can delete scores of messages in one fell swoop. Much more efficient. Why would a MUCH newer system have such an archaic way of deleting multiple messages???
GetHuman1038868 did not yet indicate what Motorola should do to make this right.
I have an issue with Motorola too
How GetHuman1038868 fixed the problem
We are waiting for GetHuman1038868 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Motorola's attention and get better help faster. Tap below to get started.
Having Motorola issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Motorola email you?
This email address isn't valid
Follow this issue
See how GetHuman1038868 fixes it.
This email address isn't valid

Motorola

Customer service issue
Reported by GetHuman1038868
Aug 26th, 2018 - 4 mons ago
I have an issue with Motorola too
Not resolved
Seen by 1 customer so far
Similar issue to 317 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Name on account
Email on account
Product type
Home and billing address
Phone number on account
Timeline
GetHuman1038868 started working on this issue
Aug 26th 5:52pm