I purchased a hotel room for my Dad and when he went to get it they said I had to be pr...

GetHuman4370026's customer service issue with Motel 6 from February 2020

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Order Confirmation Number, Date of Birth, Email on Account, Phone Number, Name of Account Holder, Billing Address, and Address of Motel 6
The issue in GetHuman4370026's own words
I purchased a hotel room for my Dad and when he went to get it they said I had to be present but this is ridiculous they never told me that anywhere so I am states away and my Dad has to sleep in his car which is ridiculous and should never happen. We will NEVER be giving Motel * our business again if our money is not returned, I am very mad and no one seems like they are able to help me, this is not okay and i should not have to pay $**.** for my Dad who slept in his car, next time I will be sure to book somewhere else that will clearly explain the policy to me and not charge me for absolutely nothing !!!!

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Motel 6

Customer service issue
Reported by GetHuman4370026
Feb 17th, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 441 others
0 customers following this

Timeline

GetHuman4370026 started working on this issue
Feb 17th 9:12pm

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