Hello my name is Cristie ,we booked a room in advance and payed for it over phone. Chec...

GetHuman4157433's customer service issue with Motel 6 from December 2019

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Order Confirmation Number, Date of Birth, Email on Account, Phone Number, Name of Account Holder, Billing Address, and Address of Motel 6
The issue in GetHuman4157433's own words
Hello my name is Cristie ,we booked a room in advance and payed for it over phone. Check in time is at *:** and we arrived at about *:** and room still wasn't ready. My family and I (which includes our large dog) had to wait in our car for *hrs. And the room we payed for was queen size with * queen beds and micro-fridge and we have * full sized beds and is upstairs which is very difficult going up and downstairs with large dog, and not very safe. We have a * night stay here and I would sure appreciate to be able to switch to a downstairs with room we payed for. Thank you
Switching room to downstairs with room we payed for which is * queen beds with micro-fridge. Our stay here is from ******** to **********
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Motel 6

Customer service issue
Reported by GetHuman4157433
Dec 27th, 2019 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 477 others
0 customers following this

Timeline

GetHuman4157433 started working on this issue
Dec 27th, 2019 4:09am
GetHuman4157433 indicated the issue is not fixed yet.
Dec 27th, 2019 1:38pm