Tried staying at another location in Medford Oregon got sent over to another one where...

GetHuman-allijode's Refund issue with Motel 6 from June 2019

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The issue in GetHuman-allijode's own words
Tried staying at another location in Medford Oregon got sent over to another one where they charged us *** for a dirty room. Shower was dirty, the floors had foot prints on them. Towels had been washed but didn't seem like they went through their full cycle still had hair and other particles in them. We work ** hour days and got in a little late even asked for a later check out and they said no. I already know what to expect with motel * but this was probably the worst one I've ever stayed in. I was also personally escorted to my room by the security guard there and when I say this he was literally right behind us until we shut the door on his face. Online your rooms are listed for **-** dollars based on the two locations in Medford and we were charged *** dollars. I don't feel I should have paid *** dollars for a dirty room and horrible service. We are fair people and we expressed our concern to the front desk and the guy just said sorry. Based on this I would still say that this is the worst service I've ever had at your establishment. Your rooms are suppose to be affordable and not some rip off to people working hard in the area to be treated the way we were. If I was paying *** for a room I would have stayed at a nicer hotel that I know is actually well cleaned and cared for.

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Motel 6

Refund issue
Reported by GetHuman-allijode
Jun 30th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2555 others
0 customers following this

Timeline

GetHuman-allijode started working on this issue
Jun 30th, 2019 6:37pm