Was a guest at the Marina California Motel * location off of Reservation Road. About...

GetHuman3029946's customer service issue with Motel 6 from June 2019

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Order Confirmation Number, Date of Birth, Email on Account, Phone Number, Name of Account Holder, Billing Address, and Address of Motel 6
The issue in GetHuman3029946's own words
Was a guest at the Marina California Motel * location off of Reservation Road. About ** minutes ago my entire family(husband, * year old and myself), were woken up by all of us screeching from the distinct feeling of multiple bites and itching. Upon turning on all lights and throwing covers off we all noticed the bed was swarming with bugs that bore a similar resemblance to fleas except some were larger then any flea I have ever seen. To our absolute horror and discomfort I realized it was a major bed bug infestation. Quickly we gathered the personal property that we couldn't leave without, anything replaceable was put in our rooms trash can. (Room ***). I immediately informed the night clerk Ron that I would require a receipt for my stay then told him a refund was not only reasonable but nessscary. Ron followed me to room, witnessed the disgusting and unsanitary condition of room and rather nonchalantly refused to grant me my cash refund stating that the owner would be in in morning and only shd can refund. I let Ron know that I was beyond dissatisfied and would be calling the local health department immediately leaving said motel * property, and that it might benefit the reputation of the motel * chain to promptly handle what is only fair by returning my payment.

GetHuman3029946 did not yet indicate what Motel 6 should do to make this right.

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Motel 6

Customer service issue
Reported by GetHuman3029946
Jun 4th, 2019 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 2455 others
0 customers following this


GetHuman3029946 started working on this issue
Jun 4th, 2019 10:06am

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