I made a reservation at the Motel * in Slidell La for Sunday, May **th through Friday...

GetHuman2963002's Complaint issue with Motel 6 from May 2019

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The issue in GetHuman2963002's own words
I made a reservation at the Motel * in Slidell La for Sunday, May **th through Friday, May **th for my brother who is in town for work. On Tuesday, May **st he reported to the front desk that some money had been taken from his room while at work. The desk clerk told him to call back at ** am for the MOD and gave him the number to call the corporate office. He was also told that because there was no proof there was nothing that could be done about the loss. We weren't happy about the way things were handled but we understood. My problem is that after the Manager found out he called the corporate corporate office, she evicted him while he was at work and would not allow him to get his belonging because the room was not paid for. The reservation was made for * night. The credit card on file was authorized for the length of stay. Why was he evicted? Secondly the hotel is going to charge him for tonight (Tuesday) after putting him out while at work because he did not check out. First of all the res. was for * night he wouldn't have been checking out anyway. Due to getting but out for no apparent reason, he should only have to pay for Sunday and Monday. The remainder for the three days should be credited back to the card in its entirety. As a night auditor for a hotel this situation is beyond ridiculous and very disappointing. I would really like to speak with someone about this. And I will be seeking council within my own organization to see how this should be handled. The brands my be different but somethings are universal. Thank you for time.

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Motel 6

Complaint issue
Reported by GetHuman2963002
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2417 others
0 customers following this
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6

Timeline

GetHuman2963002 started working on this issue
May 22nd, 2019 1:27am
GetHuman2963002 indicated the issue is not fixed yet.
May 22nd, 2019 5:42am
GetHuman2963002 indicated the issue is not fixed yet.
May 26th, 2019 6:39am