We came during a very busy weekend and as a result were charged $*** for a what would h...

GetHuman2947955's Complaint issue with Motel 6 from May 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2947955's own words
We came during a very busy weekend and as a result were charged $*** for a what would have been a $** room on any other day. There was standing water right inside the door which my ** year old mother slipped in. Then when she used the handicap shower, it didn’t drain and flooded the bathroom floor causing my mom to actually fall against the wall and broke open the skin on her arm. The front desk person was very nice and sympathetic and said she would refund *** the money and gave me towels to clean it up with. The towels turned black because the floor was so dirty. This did not solve the problem of no one else being able to shower and we couldn’t leave because we had no where else to go. Our reservations at another hotel was given away because we arrived late. I’m just sad that a handicap room was so unsafe and caused my mom to injure her arm and that the room itself was so dirty.

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Motel 6

Complaint issue
Reported by GetHuman2947955
May 19th, 2019 - 4 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 2399 others
0 customers following this


GetHuman2947955 started working on this issue
May 19th, 2019 6:01am