We came during a very busy weekend and as a result were charged $*** for a what would h...
GetHuman2947955's Complaint issue with Motel 6 from May 2019
Help with my Motel 6 issue
First: share to improve GetHuman2947955's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2947955 may need:
Order Confirmation Number, Date of Birth, Email on Account, Phone Number, Name of Account Holder, Billing Address, and Address of Motel 6
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2947955's own words
We came during a very busy weekend and as a result were charged $*** for a what would have been a $** room on any other day. There was standing water right inside the door which my ** year old mother slipped in. Then when she used the handicap shower, it didn’t drain and flooded the bathroom floor causing my mom to actually fall against the wall and broke open the skin on her arm. The front desk person was very nice and sympathetic and said she would refund *** the money and gave me towels to clean it up with. The towels turned black because the floor was so dirty. This did not solve the problem of no one else being able to shower and we couldn’t leave because we had no where else to go. Our reservations at another hotel was given away because we arrived late. I’m just sad that a handicap room was so unsafe and caused my mom to injure her arm and that the room itself was so dirty.
GetHuman2947955 did not yet indicate what Motel 6 should do to make this right.
I have an issue with Motel 6 too
How GetHuman2947955 fixed the problem
We are waiting for GetHuman2947955 to fix the problem and share the solution with the rest of us customers.
Please help with my Motel 6 issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.