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Before contacting them, items GetHuman2594642 may need:
Order Confirmation Number, Date of Birth, Email on Account, Phone Number, Name of Account Holder, Billing Address, and Address of Motel 6
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2594642's own words
Studio * clear lake Texas my wife fell in the shower, the room sink of cigarettes, cigarette burn marks in the sheets, roaches in the room. Studio * San Antonio tx hotel id **** made reservations for tonight total price with * adults * children and * pets $**.** get to the motel they changed it to $**.**, reservation congregation Y*YRQ**QP* I was told by the front desk i had to pay an additional $** for the pets but on my receipt shows condemnation number ****AAU*** * adults no children no pets. A*C in room only works on high fan and temp set to ** but when it gets to cold have to get up to turn it off then again to turn it on. Over priced rooms, plus i have children that are not exposed to cigarette smoke then i over pay for rooms so they can sleep in filthy beds and exposed to smoke residue including marijuana smoke since that's all i can smell since we have been here, we stayed in these rooms can't expect a full refund but do expect a partial refund thanks Craig Hartnett
GetHuman2594642 did not yet indicate what Motel 6 should do to make this right.
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