Hi my name is Amber Kohler. I have recently stayed in a motel * in Mansfield, Ohio. Our...

GetHuman2314664's customer service issue with Motel 6 from February 2019

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The issue in GetHuman2314664's own words
Hi my name is Amber Kohler. I have recently stayed in a motel * in Mansfield, Ohio. Our state had very bad winds Sunday February ** and ** and unfortunately over **,*** people because without electricity. My family being one of them. I booked * rooms for * days due to Ohio Edison not being able to fix the issues until February **th. It's to cold to be in our house with small children. So anyways, I booked * room which I have recepits for. Not only was the desk reception absolutely uncalled for......but he made me feel like straight scum on his shoes. All other motels and hotels were either full or without power or else I'd take my family elsewhere and which he informed me he'd charge me my stay and **$ for cancelling. So being how it was cold we had no choice to stay. I barely had money as is and had to struggle these * small rooms with * people. He told me there was a microwave and a small fridge and there wasn't. When I asked why he informed me he don't have to provide and it wasn't his problem..then why tell me he furnished it. Which I then had to go get mine from my home to feed my family while we dealt with our transformer being burnt up from this storm. I paid $***.** and $***.** For these * rooms for * nights which again I didn't have and would love to speak to someone about my stay because I feel so belittled and it was completely uncalled for during a time like this as in and which I can send emails or whatever you like to prove our circumstances was legit and I have receipts from our stay. It's hard enough I had to uproot my children and husband so we could stay warm and have lights while the storm destroyed ours for a few days.....Im just very concerned in this time. Please feel free to contact me by all means at ********** my name is Amber Kohler

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Motel 6

Customer service issue
Reported by GetHuman2314664
Feb 27th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1938 others
0 customers following this

Timeline

GetHuman2314664 started working on this issue
Feb 27th, 2019 7:01am

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