My name is Stewart Godwin and I booked a room at the motel * in cocoa beach yesterday S...
GetHuman2230420's customer service issue with Motel 6 from February 2019
Help with my Motel 6 issue
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The issue in GetHuman2230420's own words
My name is Stewart Godwin and I booked a room at the motel * in cocoa beach yesterday Saturday *********. We got to the hotel around **:** to check in figuring it would be busy. They told me the room wasn't ready yet it would be ready between *-* pm which I understood . Finally, after checking back at the front desk we sat in the lobby and waited. Apologetic at **** they told me my room was ready. If I would have known that from the beginning I would have stayed somewhere else. I asked to speak to the gm who was on site but he never came to the room as promised . So we decided to just take showers and go to bed but the faucet in the bathtub would not shut off so we had to listen to the water run all night. By midnight my children had bumps*bites all over their bodies which may have been bed bugs I don't really know. I was so frustrated by the customer service or lack of that we packed the car and left little after midnight to find a hotel we could get some sleep. I am hoping this was an unusual experience because I have stayed with hotel * in the past and never had an experience like this before. Several customers in the lobby were getting refunds and that was not what I was after but after my brief * hour stay I wish I would have waited in line to voice my opinion but once again the front desk assured me the general manager would come to the room and speak with me. Since I didn't get any resolution from the hotel*management I'm emailing you in hope of resolving this complaint . Thank you for your time
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