Last night I walked across the street to go to snappys corner store to get food and wat...

GetHuman2186444's customer service issue with Motel 6 from February 2019

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The issue in GetHuman2186444's own words
Last night I walked across the street to go to snappys corner store to get food and water. I accidentally left my key in the room. Mind you I've been staying here for five days no discounts nothing. I go the front office to ask about my key and if I could retrieve another one. My wifes name (Janet Lockhart) and I (Patrick Lockhart) were both in the computers days previous. Just myself is the one staying here Because we got separated but the Woman at the front desk repeatedly told me that my name is not in the system I ask her to please check again I've been using my own credit card to pay for the rooms. The woman at the front got easily aggravated and aggressive. She told me that if I dont leave she will call the cops and that I needed to be out in * hour. I said no ma'am I've already paid full price and proceeded to call the police myself. I stayed on the phone with the dispatcher as she continuously yelled at me saying I have to leave. The dispatcher told me to walk away and and wait for a unit to arrive. When they arrived I was able to prove and show all of my identification which proved who I was. She said my wife and I can never come back again and are banned from Motel *. The next Morning I went to the front desk to get a better understanding of what happened and as to why my name had been taken off the list. The Ladies up front told me that my name was still in the system and that the lady from the previous night did not have the authority to do what she said. I paid for another night. The ordeal at had started at ** and ended around *. I would appreciate it if I could have a couple nights as to where i do not have to pay so much. I do love this Motel* and my wife and I would like to continue to stay. Thank you so much.

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Motel 6

Customer service issue
Reported by GetHuman2186444
Feb 12th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1838 others
0 customers following this

Timeline

GetHuman2186444 started working on this issue
Feb 12th, 2019 12:17am

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