My name is Camron Lane. I am a guest at the motel * in Enterprise, AL. (*** Access Dr...

GetHuman2098408's customer service issue with Motel 6 from February 2019

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The issue in GetHuman2098408's own words
My name is Camron Lane. I am a guest at the motel * in Enterprise, AL. (*** Access Dr. Enterprise, AL. *****) I am a veteran with a veterans military ID. I recently came on hard times because my small business suddenly stopped getting as much work. I lost my house and I became homeless. I came to this motel * after about a week of finding small jobs so I could get a hotel room somewhere to get a shower and a good night's sleep. So with total disregard for food, I came here. I have been here for * days now and I am absolutely discusted this far. Upon arrival, I saw a sign literally right in front of me that said military discounts are given here. I asked about it and got no response from the gentleman. I asked once more, and got the dirtiest look from the man that I have ever gotten in my life. I did * combat tours as an infantry machine gunner to Afghanistan. Needless to say, I've received distasteful looks before but none of this sort. Finally, the gentleman replied "No, that's a ******** lie". I haven't gotten that discount promoted by the sign yet. I have no choice anyways, this is the cheapest place in town and I need a roof over my head. It's cold, and raining here. I can't take the elements much more. I go to my room, and I am still blown away at the horrific scene I entered. Trash everywhere, mold covered ***** in the toilet, blood all over the walls by the sink, roaches everywhere I look, urine on the bathroom floor, drug paraphernalia such as a meth or crack pipe (not sure which one, I personally don't partake in drugs) and bags with a green oregano look to it (marajuana maybe?), A filthy refrigerator, and an unmade bed with horrendous bed clothes. The sheet had half smoked cigarettes on it, blood and what was clearly bodily fluids. But in my eyes it was better than freezing out in the rain. And in all honesty I was not going back up to that desk with the way I had just been treated. It would have caused confrontation. So I take a shower, and use my wet dirty clothes to dry off with because all of the towels were bloody and used. Literally all of them from the big towels to hand towels to wash cloths. And I decide to sleep in the wooden chair in the corner which is broken because I couldn't imagine sleeping in that bed. So the next day, I pay for another night and ask for room service. I waited all day and noone came by. So I go to the office and ask why I haven't received new sheets and blankets and towels, and trash bags, etc. I was given that evil stare and told sternly to bring my old bed clothes to him and he would give me new ones. I did so and asked for a towels and wash cloths. I received only * hand towel. He says room service will be by tomorrow to clean up and what not. Once again, the next day, room service never comes. So I ask again and was told that I could clean it myself if it bothered me that much. That pissed me off. But I remained calm and simply asked if the washers we're ok to use and he said yes. He even broke a ** for me so I could have the quarters needed to utilize the machines. I put loads in both washers, pour on the liquid detergent, put my coins in and press start. Nothing. It turns out they are broken. I go to the office and now there is a lady there. I inform her of the broken washers. She said "ok? So take the clothes out and wash somewhere else". I asked for my money back. She says no refund will be given. The gentleman comes out and says he will wash them in the industrial washer and I can pay to use the dryers. Against my better judgement, I approve. Bad idea. My clothes now have bleach spots and stains on them. I didn't even bother to bring it up. I dry my clothes. Shower and go to sleep. The next day, I buy another night and wait for room service. No sign of room service again. So at this point I've had enough of the astrnomical nastiness I'm living in. I go and buy cleaning supplies with money that I don't have to spend because I'm broke. Mind you, to this very day that I am typing this, I have only eaten * packs of Ramen Noodles. That's how discusting it was. I chose $** worth of cleaning supplies over food for my self. That consists on a toilet scrubbing brush, gloves, bleach, mold*mildew remover, a mop, a broom, scrubbing pads, pledge to dust with, paper towels and I've supplied my own toilet paper thus far. I asked to use a vacuum and was denied. I swept the rooms carpet instead. Then showered and went to sleep. Today room service comes by finally. I was so excited to see her. Well I shouldn't have been. She gave me * towel, and * trash bag and walked away without saying a word. I couldn't believe it. So, defeated once again, I close the door and open up my *rd pack of Ramen Noodles. I left it open on the dresser for about * minute so I could wash my hands. When I came back, there was a roach in my food. This has literally pushed my last button. This place is a train wreck. Not to mention a drug haven. The room next to me has so much marajuana smoked in it, I smell it in my room. And she has a child in the room as well. So here are my options and please don't think just because I have connections within the government that I could stay at a better place. Because I won't ask anybody for a **** ever. What I have is mine and I worked for it. I will never take a hand out from anyone just because of my family ties. The options are as follows: *) I contact the Honorable Mr. William Cooper St, Mayor, City of Enterprise Alabama. *) Director Kenneth Boswell, former Mayor for the City of Enterprise Alabama, and currently elected Director of the State of Alabama. *) Jason Wright, and Carolyn Lane executive assistants to the current Mayor, Mr. Cooper. *) Mr. T.D. Jones, Chief of Police, City of Enterprise, Alabama. *) Mr. Byron Herring, City of Enterprise Fire Chief (because this entire place is out of fire code. I know the codes because of my line of work as a tradesman) *) Mr. Livingston of Daleville, Alabama, my lawyer. *) Many many many veteran agencies and military agencies. I have ran out of money once again. I could have stayed one more night if I didn't have to clean my own room via my own purchasing of cleaning supplies. I have yet to be given my discount for my service. And I have been continuously stepped on like one of the many roaches littering this room. They are even in the microwave. I ask for some sort of response and reconciliation to these issues. I ask for my money back I spent to clean this room. I also ask for my discounts for my service to this country. I need an immediate response. I wish I could leave for another hotel but I can't afford any other place. This is $** a night as is. I can be reached at the following: (***) ***-*****cell phone** Or* *****@***.com*Again, your immediate response is requested. If needed, I can provide personal emails and phone numbers for all the above points of contact if we can not resolve this at our level. They are family friends and have given me the 'ok' to disclose their information to you. Thank you. **Camron Lane*Phone: (***) ***-*****Email: *****@***.com

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Motel 6

Customer service issue
Reported by GetHuman2098408
Feb 2nd, 2019 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 1760 others
0 customers following this

Timeline

GetHuman2098408 started working on this issue
Feb 2nd, 2019 1:09pm