From: dpcltd *mailto:*****@***.com* *Sent: Saturday, November **, **** **:** AM*To: 'My...

GetHuman-dpcltd's customer service issue with Motel 6 from November 2018

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The issue in GetHuman-dpcltd's own words
From: dpcltd *mailto:*****@***.com* *Sent: Saturday, November **, **** **:** AM*To: 'My*AppF*****@***.com'*Cc: 'My* Notification - G* Hospitality'*Subject: I have made * phone calls without success to Motel *, agents or representatives *Importance: High**Motel ‘*’ or My* ***has no working telephone number to help out customers when the website fails ***or no working telephone number for customer service and support* ***no responsive “feedback” system *I wrote feedback and received no answers**** nor anyone who seems competent to fix sign-in problems. ***All I wanted to do was to *o*confirm my reservation made thru Booking.com *o*and change my profile information to reflect my *o*new email address – I failed in attempting to sign-in multiple times including attempting to follow instructions to change my password ***and a new sign-up which was confirmed by email but that follow-up attempt to sign-in with the new sign-up also failed**I have called:***.**-***-***-**** which was answered with a recording, business hours announcement which I was within those hours and then the call was spontaneously terminated***.*I called that same number three times yesterday and eventually spoke with a human being who changed my account responsive to being “not authorized” or “email doesn’t match messages” from my * attempts and password resets of yesterday.*a.*She reset my credit card information**b.*Changed my email address, promised to send to that address a confirmation and*c.*I received nothing**.*I attempted to sign-in today and got the same failure messages**.*I called *-***-***-**** who said she could not help but call the IT line and the Customer **.*“guest relations” *-***-***-****, failed to be helpful – it hung up on me *which is programmed to hung up on callers – hung up on me *-* times***.*I also called IT line: *-***-***-**** for support and was redirected since they only do hardware – who gave me another number *-***-***-******.*I placed approximately *-** calls, all failed, all failed to connect to someone competent to simply change my email and update my account & profile**.*I’m making further arrangements with competitors**I want my account straightened out before I ever use Motel ‘*’ again**Your “systems” are poorly designed and fail in their essential purpose – the service the customer and solve problems**Law Office of David P. Cohn*P.O. Box *******Milwaukee, Wisconsin *****-********.***.*****old : *****@***.com *new: *****@***.com**Confidentiality Notice: *This message and all accompanying documents (“Communication”) are covered by the Electronic Communications Privacy Act, ** USC ** ****-****, has been authored and sent by an attorney, and contains information intended for the specified individual(s) only. This Communication is both Confidential and Privileged. If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this Communication in error and that any review, dissemination, copying, use, or the taking of any action based on the contents of this Communication is strictly prohibited. If you have received this Communication in error, please contact the sender immediately and destroy all copies of the original message. If you are the intended recipient but do not desire to receive communication via e-mail, please advise the sender immediately at: *****@***.com or contact the sender @ ***.***.****.**Further, do not send time-sensitive, action-oriented messages as it is our policy not to accept such items electronically. Your e-mails may not be read immediately, if you seek prompt attention we ask that for your safety you call us at ***.***.******Please be aware that email communications can be intercepted in transmission or misdirected. Your use of email to communicate protected health information, client, personal or confidential information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately.********************************************Prior email to hospitality **From: dpcltd *mailto:*****@***.com* *Sent: Saturday, November **, **** *:** AM*To: 'My* Notification - G* Hospitality'*Subject: FW: website failure* account log-in failure*Importance: High****Law Office of David P. Cohn*P.O. Box *******Milwaukee, Wisconsin *****-********.***.*****old : *****@***.com *new: *****@***.com**Confidentiality Notice: *This message and all accompanying documents (“Communication”) are covered by the Electronic Communications Privacy Act, ** USC ** ****-****, has been authored and sent by an attorney, and contains information intended for the specified individual(s) only. This Communication is both Confidential and Privileged. If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this Communication in error and that any review, dissemination, copying, use, or the taking of any action based on the contents of this Communication is strictly prohibited. If you have received this Communication in error, please contact the sender immediately and destroy all copies of the original message. If you are the intended recipient but do not desire to receive communication via e-mail, please advise the sender immediately at: *****@***.com or contact the sender @ ***.***.****.**Further, do not send time-sensitive, action-oriented messages as it is our policy not to accept such items electronically. Your e-mails may not be read immediately, if you seek prompt attention we ask that for your safety you call us at ***.***.******Please be aware that email communications can be intercepted in transmission or misdirected. Your use of email to communicate protected health information, client, personal or confidential information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately.**From: dpcltd *mailto:*****@***.com* *Sent: Saturday, November **, **** *:** AM*To: *****@***.com'*Subject: website failure* account log-in failure*Importance: High**I have tried * separate times over two days to login to my existing account with My** I have stayed at Motel ‘*’ for years dating back to **** *or earlier***I wanted to change my email address and made * calls to My***.*First call representative said the website was having problems***.*Second call a representative took my corrected email address, new credit card * and promised to send confirmation to my new email address – nothing was sent nor received by me**.*My *rd call was this morning and the office was closed notwithstanding my call was made @ *:** ET and that is when robo answering said were the hours: * a.m. – midnight & then the robo answering hung up.**My account failure is your website and has now lost you business* prior emails to feedback have not been answered and my call today was unilaterally terminated by your answering recording. I have made arrangements with other motels*hotels who want customers and have websites that work.**Motel ‘*’ website and my login – despite speaking with a human representative yesterday – DOES NOT WORK.**Please respond with how to fix my account or I may never again stay with Motel ‘*’ – this is extraordinarily unbusinesslike and consumer unfriendly**David P. Cohn, Esq.***** North Point Drive*Fox Point, Wisconsin *****-********.***.*****old : *****@***.com *new: *****@***.com***Confidentiality Notice: *This message and all accompanying documents (“Communication”) are covered by the Electronic Communications Privacy Act, ** USC ** ****-****, has been authored and sent by an attorney, and contains information intended for the specified individual(s) only. This Communication is both Confidential and Privileged. If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this Communication in error and that any review, dissemination, copying, use, or the taking of any action based on the contents of this Communication is strictly prohibited. If you have received this Communication in error, please contact the sender immediately and destroy all copies of the original message. If you are the intended recipient but do not desire to receive communication via e-mail, please advise the sender immediately @ *****@***.com or contact the sender @ ***.***.******Further, do not send time-sensitive, action-oriented messages as it is our policy not to accept such items electronically. Your e-mails may not be read immediately, if you seek prompt attention we ask that for your safety you call us at ***.***.******Please be aware that email communications can be intercepted in transmission or misdirected. Your use of email to communicate protected health information, client, personal or confidential information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately.
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Motel 6

Customer service issue
Reported by GetHuman-dpcltd
Nov 10th, 2018 - 3 mons ago
I have an issue with Motel 6 too
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GetHuman-dpcltd started working on this issue
Nov 10th, 2018 4:07pm