Hello, *I booked a * night stay at the Motel * in Cedar Park,Tx on October...

GetHuman-hkopeck's customer service issue with Motel 6 from October 2018

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The issue in GetHuman-hkopeck's own words
Hello, *I booked a * night stay at the Motel * in Cedar Park,Tx on October **-**,****. We came in from Spring,Tx to help family & friends who are currently going through the flood on Graveyard point on Lake Travis in Austin. The only motel close was this motel, I was a previous employee years ago of Motel * and I have always stayed at one anywhere my family and I have traveled, but this motel was very horrible. Not only did they have smoking rooms available I dealt with it and had myself,my husband and my children stay in that room. I understand people smoke in rooms, but it was disgusting, The comforters on the bed had burn holes in them, the room smelled like marijuana. Very musky odor. I went to the nearest walmart and got a couple plug in air fresheners, and plugged them in the room to help eliminate the odor, that's not the only issue either, the air conditioner made a rattling noise, the bathroom towels looked liked they had been used and rolled back up and slipped into the slots where they belonged. Our first night there at *** the neighbors dogs barked for almost a hr then at * am my husband woke me up and said someone was at the door and next thing you knew someone was trying to come into our room, it was a good thing we had the safety latch on the door, the front desk had sold our room to some other people.My husband told them we had the room and paid for * nights and the other people apologized. Anyhow the next morning we got ready and left our belongings in our room and had to make a note to stick on the outside of the door to let the house keepers know we didn't need any service and we left at * am to head to the lake to help everyone get their belongings to higher ground, now we got back to the motel at **, mind you we were all wet and tired, we get all the way to our room and go to get in and our card was deactivated, so I had to turn around go all the way back to the office and explain we could not get into our room not only was the * people working rude but they looked at me like they could not find us in the system, after telling the guy our name ** times he found us, got my card reactivated it and I went back up, we got into the room and wouldnt you know someone had been in our room and it wasn't to clean it, someone went through our things. At this point my husband and I were livid, I told him what was the point of going back down to the front and telling the guy I just spoke too, he wouldnt care. Nothing of ours was missing but that's not the point we put a sign of our own on the door because the room did not have a door hanger saying Do Not Disturb. We slept the best we could on those uncomfortable beds and got up and being the person I am. I cleaned up the room, got the towels together and beds sheets etc. Pulled trash bags out tied them and set them on the floor for housekeeping. I used to work for a motel * and I know how messy people are and we are not those people.Even though that room was a smoker's room its should not have been like that, smelled that way etc. I would like for someone to contact us about a refund. That was $*** worth of **** we went through just to stay at this disgusting place and make the best of it. This was in no means a place that earns a single star.

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Motel 6

Customer service issue
Reported by GetHuman-hkopeck
Oct 21st, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1187 others
0 customers following this
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GetHuman-hkopeck started working on this issue
Oct 21st, 2018 7:34pm

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