I booked a reservation for Monday, October *th, **** at the **** N. Chestnut St. Motel...

GetHuman1332240's customer service issue with Motel 6 from October 2018

11 views | 1123 similar | 0 following
Help with my Motel 6 issue
Try having Motel 6 call you again?
Always use the GetHuman Phone to call Motel 6. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1332240 may need:
Order Confirmation Number, Date of Birth, Email on Account, Phone Number, Name of Account Holder, Billing Address, and Address of Motel 6
The issue in GetHuman1332240's own words
I booked a reservation for Monday, October *th, **** at the **** N. Chestnut St. Motel *, at exit *** in Colorado Springs, Colorado. Our confirmation* was ****ACD***. We were promised a senior or retired military discount. We had just attended funerals for two close family members, it was getting late and we were exhausted. It was cold and pouring rain. We had to haul in our oxygen concentrators, as well as luggage, as we are disabled seniors. We were given a tiny room right next to the office with one small bed, room****, and charged $**.**. The bathroom smelled of urine. I inspected the mattress and found giant urine stains and black specks in the mattress seams. I reported this to the desk clerk, so she switched us to room* ***. This room was even worse. The desk clerk came to look at the nasty urine stained mattress that was full of black specks. She looked at me and said, "That is JUST dirt!!" I said, "We cannot sleep in that!!" She refunded the room rate back to my credit card. We left and found a clean, decent hotel with many amenities - indoor pool and hot tub, hot breakfast, and the desk clerk brought in our oxygen machines and luggage and got us settled. With our discount, after taxes, we paid $**.** for the night. We stayed at a beautiful Best Western in Alamosa, Colorado for the funerals - with * queen beds and all the amenities I mentioned above - for $** a night. We used to always stay at Motel *, all the way from Colorado to upstate New York in ****..we always had a good and reasonably priced experience. My husband knew Tom Boden whose voice was on the TV ad that Motel * would leave the light on for you. Well, your light has burned out. (We left wondering if your Motel * is reduced to hourly rates nowadays) I have no solution to offer, except that we will not ever again pay ** dollars a night for a filthy room with tile floors. Aniela Stamps, Rock River, Wyoming

GetHuman1332240 did not yet indicate what Motel 6 should do to make this right.

How GetHuman1332240 fixed the problem

We are waiting for GetHuman1332240 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Motel 6's attention and get better help faster. Tap below to get started.
Having Motel 6 issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1332240 fixes it.
This email address isn't valid

Motel 6

Customer service issue
Reported by GetHuman1332240
Oct 12th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1123 others
0 customers following this


GetHuman1332240 started working on this issue
Oct 12th, 2018 2:37pm
GetHuman1332240 shared this issue with your circles on Google+
Oct 12th, 2018 4:28pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers