I booked a reservation for Monday, October *th, **** at the **** N. Chestnut St. Motel...
GetHuman1332240's customer service issue with Motel 6 from October 2018
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The issue in GetHuman1332240's own words
I booked a reservation for Monday, October *th, **** at the **** N. Chestnut St. Motel *, at exit *** in Colorado Springs, Colorado. Our confirmation* was ****ACD***. We were promised a senior or retired military discount. We had just attended funerals for two close family members, it was getting late and we were exhausted. It was cold and pouring rain. We had to haul in our oxygen concentrators, as well as luggage, as we are disabled seniors. We were given a tiny room right next to the office with one small bed, room****, and charged $**.**. The bathroom smelled of urine. I inspected the mattress and found giant urine stains and black specks in the mattress seams. I reported this to the desk clerk, so she switched us to room* ***. This room was even worse. The desk clerk came to look at the nasty urine stained mattress that was full of black specks. She looked at me and said, "That is JUST dirt!!" I said, "We cannot sleep in that!!" She refunded the room rate back to my credit card. We left and found a clean, decent hotel with many amenities - indoor pool and hot tub, hot breakfast, and the desk clerk brought in our oxygen machines and luggage and got us settled. With our discount, after taxes, we paid $**.** for the night. We stayed at a beautiful Best Western in Alamosa, Colorado for the funerals - with * queen beds and all the amenities I mentioned above - for $** a night. We used to always stay at Motel *, all the way from Colorado to upstate New York in ****..we always had a good and reasonably priced experience. My husband knew Tom Boden whose voice was on the TV ad that Motel * would leave the light on for you. Well, your light has burned out. (We left wondering if your Motel * is reduced to hourly rates nowadays) I have no solution to offer, except that we will not ever again pay ** dollars a night for a filthy room with tile floors. Aniela Stamps, Rock River, Wyoming
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