Called and made reservations over the phone the night before we areived. Requested smok...

GetHuman-mistylod's customer service issue with Motel 6 from September 2018

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Called and made reservations over the phone the night before we areived. Requested smoking rooms. With * beds, * rooms total, with * pets. Asked if i could pay with cash was informed of deposit policy. Checked in friday night no problems. Went to retrieve my deposit, and was told that the rooms i stayed in were non smoking. Asked to see where i acknowledged that in writting, asked if there were signs on the doors to distinguish between smoking and non smoking. Was verbally assaluted by not *, but * employees at the same time. Contacted the police, who informed me that it was a civil matter. Asked again to see where it was made clear that the rooms were non smoking. No such information was provided. Recieved half of my deposit back. And i will never stay in a motel * again. I have always stayed in motel *, and have never been treated so badly. Have always seen non smoking signs on the doors of rooms also. This one has no indicator at all. I am so displeased with this franchise at this point, i will never return. I dont want a resolution. I dont want my deposit back, i just want someone to be aware of the situation.
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Motel 6

Customer service issue
Reported by GetHuman-mistylod
Sep 22nd, 2018 - 3 mons ago
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Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6
Timeline
GetHuman-mistylod started working on this issue
Sep 22nd 5:24pm
GetHuman-mistylod confirmed the issue is fixed. Hooray!
Sep 22nd 5:26pm