We booked a room on August **nd, **** and had to deal with multiple complications and...
GetHuman1028236's customer service issue with Motel 6 from August 2018
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We booked a room on August **nd, **** and had to deal with multiple complications and setbacks, causing our night to be stressful and downright uncomfortable. The first room they put us in, for one, didn't have hot water in the shower or the sink and the sink was leaking all over the floor. Secondly, the speaker on the TV was distorted and couldn't be heard at the highest volume. We called the front desk and they told us we could switch rooms, which was a huge hassle considering all of our belongings we're already set up and we had already started trying to relax. After we switched rooms we hoped the second room would accommodate our needs, but it didn't. The TV had a huge spot in the middle where the pixels were burnt out, making it so you couldn't see on that quarter of the screen. And just to top it off, after my husband got out of the shower he found there were only washcloths and hand towels and no towel big enough to dry his body off. He had to stand there wet while I went down to the front desk and got some for us. All of these things are super unacceptable, I don't feel we should have to pay for this night or should be given a complimentary night for our troubles. We have never had issues in the past and would like to continue using Motel *'s, hopefully this issue can be resolved.
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