This past weekend I flew down to Hollywood Fla to meet up with a friend and then drive...

GetHuman-kyoshi's customer service issue with Motel 6 from August 2018

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The issue in GetHuman-kyoshi's own words
This past weekend I flew down to Hollywood Fla to meet up with a friend and then drive to Cocoa Beach Fla to attend a seminar.**My friend (Don Caponigro) had made a reservation at the Motel * at **** N. Atlantic Ave. for both of us on August **th.*Don had forgotten his wallet with credit card, but had his registration to his vehicle. The manager on duty, Trisha Knippenberg would not allow him to get a room, and cancelled his reservation. I was there with him and said, I have my ID and a credit card and I will take care of the room and pay for it.*She told me she couldn't let me have to room either. I asked her why? She would not tell me, but just said it was company policy. I said, I want the room for myself, and my friend was going to look elsewhere for a place to stay. She said she couldn't do it. I again asked why? She would not respond. I asked her if she was refusing to give me a room? She did not respond. I told her I was a military veteran, and was here for a seminar traveling from Indiana. Still no response.*I am over ** years of age and NEVER in my life have I been treated in this manner by anyone in the hotel industry. *I have traveled the world and have never experienced this type of treatment. I am going to report this matter to the Florida Attorney Generals office, if I do not hear back from you in a timely manner. If this is the way you treat people, and especially military veterans, I will make sure that everyone I know is advised on how you treat customers.*Not only do I want an apology, but a reason for this treatment.*Right after this incident we went next door to another motel ( Beach Surf) and had no problem getting a room, which we did. We even told the manager there what happened, and they gave us a discount. They couldn't believe anyone would do this.*I expect to hear back from you in a timely manner

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Motel 6

Customer service issue
Reported by GetHuman-kyoshi
Aug 14th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 726 others
0 customers following this
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6

Timeline

GetHuman-kyoshi started working on this issue
Aug 14th, 2018 3:16pm
GetHuman-kyoshi confirmed the issue is fixed. Hooray!
Aug 14th, 2018 4:32pm