No hot water and no representative with a professional response.

GetHuman-dblwayne's customer service issue with Motel 6 from August 2018

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The issue in GetHuman-dblwayne's own words
Shower*clean for medical appointments. ... Good morning. I recently had a medical appointment in Madison, Wisconsin (July **th and **th) and stayed with Motel * on East Towne Blvd.**There was a sign on my door at check in indicating the water would be shut off the following day for several hours beginning at **:**am I believe. I went to shower earlier in the morning before my medical visit to NO hot water at all. This lasted the entire * days I was there. Very cold water indeed. I went more than ** hours without a shower. Not a good experience at all. **I have another medical visit pending on ********** though ********* and would like to try the same Motel *. I would kindly request this to be a complimentary stay. I appreciate your professional response to my request in advance. Wayne. Rice Lake, Wisconsin.
I was not verbally told about his issue at the desk, nor given a time frame for resolution. The desk attendants all replied "I don't know" and issued a very small discount for * of my * days without hot water. Approximately ten dollars of the *** dollars I had initially been charged (in accordance to my reservation) for * days. I had a medical issue and was not in a position to search for another place to stay.
Two free stays. Only to make up for my bad two night stays.
I have stayed at the Motel * numerous times while visiting Madison, and prior when it was The Baymont at the same address for ** years. I would estimate ** days at the Baymont and about ** days as The Motel *.
Complained to two desk attendants, and on this page where I received no * digit number via text. I tried twice to receive the text numbers to no avail. I would be pleased to speak with a representative if given a call, email or a number to reach management. I hesitate to offer my phone number here as I did not know this was a publicly viewed forum. Yet another problem altogether.
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Motel 6

Hot water
Customer service issue
Reported by GetHuman-dblwayne
Aug 13th, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 721 others
0 customers following this
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6


GetHuman-dblwayne started working on this issue
Aug 13th, 2018 3:31pm
GetHuman-dblwayne indicated the issue is not fixed yet.
Aug 14th, 2018 3:52am
GetHuman-dblwayne indicated the issue is not fixed yet.
Aug 15th, 2018 5:06am
GetHuman-dblwayne indicated the issue is not fixed yet.
Aug 15th, 2018 5:40am
GetHuman-dblwayne indicated the issue is not fixed yet.
Aug 17th, 2018 2:45pm