I am a veteran was offered a promotional rate and was charged regular rate plus extra b...

GetHuman-wiebkeda's customer service issue with Motel 6 from August 2018

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The issue in GetHuman-wiebkeda's own words
I am a veteran was offered a promotional rate and was charged regular rate plus extra because the manager told me quote unquote that "I said I have one adult In my room" and that I have two and that there Is a charge per day for two adults In one room I told him my son is ** then he proceeded on to make excuses even though mutiple staff and the website for this location states a rate of **.** with tax **.** times seven equals ***.** which he charged me but I was booked with a promotional rate which was **.** times ***.** with the surcharge fee after $*** something as I was quoted he did not honor my reservations or allow me to use my veterans discount. He is trying to rob me. Once he knew the mistake he made he should have corrected It instead he tried to charge my son as an adult pretending I was trying to do something sneaky and my son Is a child legally he Is **. I offered tho show proof no-one cared even though that was his reason for the extra rates You guys policy Is "children stay free" and he's trying to get away with pocketing some extra money off the back a single mom he should not have a management position when he lacks integrity Outs Its just disgusting I should not be subjected to someone trying to swindle me to make some extra illegal pocket cash on the side because he knows no one right there over seeing his wrong doings. And It took me about two hours from the time checked In to get I my room because the person on duty was In training and didn't quiet know what he was doing not his fault but just saying
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Motel 6

Customer service issue
Reported by GetHuman-wiebkeda
Aug 10th, 2018 - 7 mons ago
I have an issue with Motel 6 too
Fixed
Seen by 3 customers so far
Similar issue to 701 others
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Timeline
GetHuman-wiebkeda started working on this issue
Aug 10th, 2018 9:57pm
GetHuman-wiebkeda indicated the issue is not fixed yet.
Aug 12th, 2018 1:49pm