I rented a room that was sickening due to the out pour of roaches .. It was late about...

GetHuman-msniale's customer service issue with Motel 6 from July 2018

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The issue in GetHuman-msniale's own words
I rented a room that was sickening due to the out pour of roaches .. It was late about ***. When I came in and went to talk to front desk guy.. He said you can leave. I said the time is late plus my children with me. Where would we go at that time of night. He said well he will move me but all of the rooms are with roaches. I asked why the signs doesn't say we have roaches. I wouldn't have waste my money.. I have been here going * days dealing with attitudes and rudeness because of the amount of times I had to move to different rooms.. This morning I wake up to gun shoots and police everywhere I am scared. I just want to know also when housekeeping came to the room she said we didn't have to take everything out for cleaning but the trash was for me. Now when we returned she took my personal pillow a bamboo pillow.. I goes back to front desk guy he ask what kind of pillow.. I told him he say wait for him to check he goes around me for about ** minutes then say noone took anything you didn't have so of course I was upset cause he the same guy that treats guest like homeless .. I paid for the policy and room who said you have to clear all items out. Didn't see that that's why I asked her was it ok to leave my pillow here I am still a guest that wants my pillow back not this flat over used ones here thats why I brought mines.. I rented with recipts.. This issue should be addressed please. I have videos and photos of all the rooms for my protection but without being able to fill out a complaint in the office is ridiculous they are out of forms is what the front desk guy said so I had to find it this way my contact is **********.. I would like to see what can be done about them here on Delk road.

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Motel 6

Customer service issue
Reported by GetHuman-msniale
Jul 8th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 463 others
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GetHuman-msniale started working on this issue
Jul 8th, 2018 12:21pm
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Jul 8th, 2018 12:21pm