I booked my reservation on price line for motel six in ***** Ostrems Way, Serrano Villa...

GetHuman858892's customer service issue with Motel 6 from July 2018

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The issue in GetHuman858892's own words
I booked my reservation on price line for motel six in ***** Ostrems Way, Serrano Village, CA i have never ever been so humiliated in my life how due u employ these kinda people for your company i thought it was a family hotel well i booked a double room * double beds and were there in the pool waiting for are room to be ready me and my * children and my husband * children are infants and would be sleeping in there playpens any way we were thrown out of your hotel because acording to the foul-mouthed desk clerk having more then * children in you hotel is not allwoed its considered a fire hassard. I go what due you mean i got a double bed doubled room she processed to tell me that sorry but there is stricked policies and that if i didnt pay the cost of an another room i can not stay there and all the mean while she is rude curt openly tongue lashing me in front of other people embarrassing me in front of my kids telling me that I could stay somewhere else make it seem as if I have a problem because I have more than four kids dude are you kidding me never not ever been so embarrassed now because were on a tight bugget and i planed this outing to the dollar we are left to sleep in are ******* car cause the charge on my card wont be returned for like * days are some stupid **** like i apologized for my manner just how can they be so ignorant unknowing of Motel * is policies just running at the mouth for whatever they feel like running at the mouth with has nothing to do with representing your your hotel as the hotel that you guys represent yourselves as and what makes it worse is as we walk in there's hookers out front of the hotel i know that cause one girl tryed to ask my husband if he needed a date there's people that look like there doing drugs walking around the hotel and and bumping music in the parking lot and hey baby hey baby what's your name girl s*** like that people just you know looking shady just hanging around out front of the hotel no there allowed to stay there but not the mother of four children. Who bye the way also had to her children screamed at because they were getting the floor wet when they went to vending machines when they were at the pool i cant believe that this lady proceeded to tell me that unless I paid for an additional room that I wasn't allowed to stay in her hotel because I have more than for kids and then I'm reading your guyses policy and what you guys have eyes are guidelines and there's nothing in there that states that if I have more than * children I can't stay in your hotel room that I paid for two separate rooms how can I be in two rooms at the same time their children little children at that I had already paid for a double bedded or double room double bed queen size room

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Motel 6

Customer service issue
Reported by GetHuman858892
Jul 7th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 460 others
0 customers following this
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6

Timeline

GetHuman858892 started working on this issue
Jul 7th, 2018 9:06pm
GetHuman858892 shared this issue with friends on Facebook
Jul 7th, 2018 9:06pm

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