I have stayed at the Motel * in Sun City*Menifee, California, for * weeks.*I have paid...

GetHuman725034's customer service issue with Motel 6 from June 2018

374 similar
0 following
Help with my Motel 6 issue
First: share to improve GetHuman725034's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman725034 to get a Motel 6 rep on the line!
Always use the GetHuman Phone tocall Motel 6. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman725034's own words
I have stayed at the Motel * in Sun City*Menifee, California, for * weeks.*I have paid thousands of dollars to stay there.*The motel is littered with transients, homeless, mentally ill people, and drug addicts THAT loiter the motel.*The motel manager*personnel do nothing about it.*I never felt safe being there.*On one ocassion, a full water bottle was smashed* thrown at my window with people arguing outside and frightening my kids. *When we first arrived, on May **, ****, I requested a non-smoking room, my daughter has asthma.*I was given a smoking room and when I went to speak to the front desk about it (a woman from India), she insisted that it was a non-smoking room. I told her it was not and she wanted to argue with me. * The maid even showed me the sinage outside the room, indicating that it was clearly a smoking room. *I went back to the front office, a few days later, and the woman from India was at the front desk and I told her that my daughter was having trouble breathing and she said she would send the maid over and have her spray the room.*The maid sprayed and it left a very strong lingering odor. The room still smelled like smoke.*I then booked a resevation for three more weeks and again, we were given another smoking room.*I again let the Indian woman know and she clearly did not care. *We never had enough towels for three persons even though I politely asked for additional towels. *There were days when we had no towels at all.*The room was never cleaned completely.*There would be food left on the floors.*We were very careful and respectful when we stayed there. *We caused no problem and nothing was ever damaged.*We never received any complaints from other customers nor the management at the Motel about our stay there. *Today, I arrived to check in and was told that we were on a DO NOT RENT LIST.*I asked Angelica why and she said she did not know.*She said she would cancel the reservation so we were charged nothing. She told me she was canceling the reservation right then and there. *I am appalled at the treatment we received.*I am requesting a full refund for the first week we were there and for half of the three weeks.*The motel had no qualms about taking thousands of dollars from me.*Please do the right thing and refund my money.
GetHuman725034 did not yet indicate what Motel 6 should do to make this right.
I have an issue with Motel 6 too
How GetHuman725034 fixed the problem
We are waiting for GetHuman725034 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Motel 6's attention and get better help faster. Tap below to get started.
Having Motel 6 issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Motel 6 email you?
This email address isn't valid
Follow this issue
See how GetHuman725034 fixes it.
This email address isn't valid

Motel 6

Customer service issue
Reported by GetHuman725034
Jun 25th, 2018 - 6 mons ago
I have an issue with Motel 6 too
Not resolved
Seen by 3 customers so far
Similar issue to 374 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6
GetHuman725034 started working on this issue
Jun 25th 4:31am