My husband’s room number *** was not clean by * PM when they arrived back he had gone...

GetHuman791118's customer service issue with Motel 6 from June 2018

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The issue in GetHuman791118's own words
My husband’s room number *** was not clean by * PM when they arrived back he had gone to the desk twice to have someone clean it so then they gave them towels and told them they could give them clean sheets and make the bed if they wanted this is totally unacceptable this was a getaway for my father-in-law with stage four cancer it’s very aggravating that they ask a man like that to make his own bed I called and spoke to Angelo and he said a different story said that he is sorry that the room couldn’t be cleaned the time he wanted it cleaned they left early in the morning came back at * PM the room should have been cleaned and ready for the guests to come back. He must have confused them with someone else I myself am a housekeeper and I know that is unacceptable and would like a full refund because the matter was discussed yesterday at the front desk and no one could come clean the room and Angelo offered to give A $** refund. I feel that is not acceptable. Angelo also said they cleaned their bathroom with them in there they were not even in the building so I’m hoping for this awful experience You can understand and give us our total expenses back back as this was one of his requests to be brought to Laconia for one last time and he should not have experienced this at all this is not good customer service thank you very much and I am very hurt thank U Celia decambra my phone number is ***-***-**** they were in room *** from Thursday until this morning they were at the Motel * in Portsmith New Hampshire * Gosling Rd. ZIP Code ***** the phone number is ***-***-**** and the room was under Kristopher Decambra Who is there to assist his father that is dying thank you

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Motel 6

Customer service issue
Reported by GetHuman791118
Jun 16th, 2018 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 319 others
0 customers following this
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6

Timeline

GetHuman791118 started working on this issue
Jun 16th, 2018 5:48pm

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