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The issue in GetHuman5355209's own words
I am not, by any means a regular customer but since finding that my local store in Alloa tocks Lockerbie cheese (my favourite) I have shopped there periodically. *Yesterday I was astonished and very disappointed to be told by assistant at deli counter that she could only provide a piece of cheese in a wedge shape and not in a rectangular block as I requested. I cannot believe that someone in your company has made such a rule. A wedge is about the most impractical shape possible for cheese. Most people will slice it for wafers, sandwiches or to put on toast. Cutting a rectangular piece from a large, brick shaped block, is not going to lead to any wasteage and doesn't prevent the cutting of wedges thereafter either. Can someone please explain this decision to me? If I cannot buy a rectangular piece of cheese, I have no reason to use your store despite the fact that any time I have visited, I have bought a lot more than just cheese.
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