Dreadful experience of first online delivery

GetHuman4868332's Complaint issue with Morrisons from May 2020

Help with my Morrisons issue
The issue in GetHuman4868332's own words
Contact customer serive to ask what to do. I would have rejected the whole order if they had told me of the missing and substituted items in time. ... First online order from Morrisons is due any time now, carefully selected and in stock according to website as of ** hours ago. Then, too late to cancel, I get the list of what is missing or substituted. Nearly **% of my order and most of the food, including chicken which other supermarkets are stuffed with. None were substituted. The substitutes that have been made are all unacceptable and many are double the price of those I ordered, or completely different.**The whole point of the online order was so I, as a vulnerable person, will not have to go out. As it is I might just have well done so and bought the goods I wanted at lower cost and from a greater range.**Unable to call customer service, after waiting for ** minutes the line went dead. I would like to reject the whole order as it is going to be a lot of hassle to reject the substituted items which is done individually via an online form.
That the ddleiveruy is pretty useless as I'm not going to get any food and will have to go out shopping. As a vulnerable person I have been trying to avoid that
Payment for all substituted items and rapid contact from Morrisons to tel me what to do
I've been a Morrisons customer for decades
How GetHuman4868332 fixed the problem
I asked the driver if I could reject the whole load, explained what had happened. He said 'no bother' and marked the order as cancelled. Today I got confirmation of this (but no apology).
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Morrisons

Morrisons online delivery
Complaint issue
Reported by GetHuman4868332
May 25th, 2020 - a year ago
Fixed
GetHuman4868332 shared how to fix
Seen by 10 customers so far
Similar issue to 480 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman4868332 started working on this issue
May 25th, 2020 7:27pm
GetHuman4868332 indicated the issue is not fixed yet.
May 25th, 2020 7:29pm
GetHuman4868332 indicated the issue is not fixed yet.
May 25th, 2020 7:29pm
GetHuman4868332 indicated the issue is not fixed yet.
May 25th, 2020 7:38pm
GetHuman4868332 indicated the issue is not fixed yet.
May 25th, 2020 8:02pm
GetHuman4868332 indicated the issue is not fixed yet.
May 25th, 2020 8:02pm
GetHuman4868332 confirmed the issue is fixed. Hooray!
May 26th, 2020 12:42pm

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