policy number RSAP***********Name Christopher Mabika*email *****@***.com*This is a foll...

GetHuman-chrmab's customer service issue with More Than from May 2018

Help with my More Than issue
The issue in GetHuman-chrmab's own words
policy number RSAP***********Name Christopher Mabika*email *****@***.com*This is a follow up to the message I sent to your customer services on ** March **** and still haven't received a response:*message box On * December **** I called to change the car on my insurance but since the price would go up substantially, I requested a cancellation and the person I spoke to said ok. I later realised that since then * instalments ***had been taken out of my account for the higher charge which I had clearly stated I was not prepared to pay. On realising this I stopped the standing order and made several calls to More Than: First I was informed somebody would listen to the * December conversation and revert (nobody called me back). Second I was informed nobody had listened to the * December conversation. Next I was told a manager had listened to the call: and noted I accepted the higher amount-I dispute this point. A week ago I asked to speak to a more senior manager and was told the manager who listened to call would call me back: No call has been made but a reminder to reinstate my standing order. Did all these calls not confirm my need to cancel the account? I would like reimbursement of * payment*postcode NN***RX**I am expecting More Than to refund me for the three months they took money from my account after I had cancelled my policy with them
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More Than

Customer service issue
Reported by GetHuman-chrmab
May 2nd, 2018 - a yr ago
I have an issue with More Than too
Not resolved
Seen by 4 customers so far
Similar issue to 59 others
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GetHuman-chrmab started working on this issue
May 2nd, 2018 1:12pm
GetHuman-chrmab indicated the issue is not fixed yet.
May 2nd, 2018 1:13pm