La Sportiva Stream boots and the top metal lace guide broke off while scrambling. I jus...

GetHuman5061656's Complaint issue with Moosejaw from July 2020

Help with my Moosejaw issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5061656's own words
La Sportiva Stream boots and the top metal lace guide broke off while scrambling. I just wanted to get them repaired if that’s possible they are to good to take out of the mix. I’m sure that a rock took it off clean. The boots are great I just found the wrong boulder. Can you help.

GetHuman5061656 did not yet indicate what Moosejaw should do to make this right.

How GetHuman5061656 fixed the problem

We are waiting for GetHuman5061656 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Moosejaw's attention and get better help faster. Tap below to get started.
Having Moosejaw issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Moosejaw

Complaint issue
Reported by GetHuman5061656
Jul 13th, 2020 - 3 months ago
Fixed
Seen by 11 customers so far
Similar issue to 14 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5061656 started working on this issue
Jul 13th 9:11pm
GetHuman5061656 confirmed the issue is fixed. Hooray!
Jul 15th 12:48am