Hello. I ordered a Select Mini V* *d printer (Monoprice), and it came new in the box to...

GetHuman1641105's customer service issue with Monoprice.com from November 2018

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Hello. I ordered a Select Mini V* *d printer (Monoprice), and it came new in the box today. I set it up, following directions in the manual, and ran into no problems. Then, I had to start the cat.gcode print, so I put the sample filament and put it into the printer, and kept feeding it in for around * seconds. Then I went to the Extruder menu and extruded the material but nothing came out. And I kept turning the **** for * minutes, but nothing happened. I tried to watch an unclogging video, but am unable to take off the wire attached to the nozzle. And I don't think this is clogged because I just got it new. Please help me solve this problem! Thank you!
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Customer service issue
Reported by GetHuman1641105
Nov 27th, 2018 - 9 mons ago
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GetHuman1641105 started working on this issue
Nov 27th, 2018 10:20pm