I lost my mother, on the *******, my friend sent me some money, to that effect to help...

GetHuman-wangulu's customer service issue with Moneygram from February 2019

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The issue in GetHuman-wangulu's own words
I lost my mother, on the *******, my friend sent me some money, to that effect to help me with burial, arrangements. I didn’t have time to get the money on ******* and was told there was a mistake, that my names on the lD didn’t match with what was on moneygram form. My friend has ALWAYS sent me money, he knows my names for over** years, now he doesn’t know my name? He took off work for two hours, went to a moneygram kiosk, just to be told, he can’t get the money, and l can’t get it either, that it will take “SIX weeks it’s under investigation” REALLY “ what is the investigation for? I’m broke, l need money? It’s disgusting, lm disappointed!***************************
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Customer service issue
Reported by GetHuman-wangulu
Feb 27th, 2019 - 3 mons ago
I have an issue with Moneygram too
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Seen by 1 customer so far
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GetHuman-wangulu started working on this issue
Feb 27th 9:32pm