I experienced the worse customer service while trying to receive funds sent to me via M...

GetHuman1972065's customer service issue with Moneygram from January 2019

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The issue in GetHuman1972065's own words
I experienced the worse customer service while trying to receive funds sent to me via Money Gram. Apparently in ****, if an address on a NJ drivers license has a Post Office Box number you are unable to receive funds which is what happened to me * days ago. I was told that this is Money Gram's new policy not to accept drivers licenses with post office box list as the address . I was told to come back with a utility bill showing my address. Today, I went back to same location (Walmart Cedar Knolls NJ) alone with my January **** paid water bill only to be told it's not accepted by a supervisor after the "customer service" person was stressing the new policy. AWFUL CUSTOMER SERVICE. Throughout **** & **** I've used your service. I didnt not have this problem. Infact, I presented my checkbook that had my address on it and that was good enough. I'm questioning this new policy. My question is what is your checks and balance procedure? What are you checking against my information to say...I'm who I say I am? Either way, I will ask my family member NOT to use Money Gram to send funds in the future...I don't have the time to spend hours with Walmart and dealing with the ignorance. I'm a business owner and I will not recommend this service or deal with Walmart. Shane on you. There are plenty of services in the world and this is one I think doesn't respect thier customers and don't respect policies & procedures and all will hear about it.
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Moneygram

Customer service issue
Reported by GetHuman1972065
Jan 15th, 2019 - 9 mons ago
I have an issue with Moneygram too
Not resolved
Seen by 3 customers so far
Similar issue to 2828 others
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Timeline
GetHuman1972065 started working on this issue
Jan 15th 9:27pm