No ID, No Money, No Home, No Thanks

GetHuman-deblandr's customer service issue with Moneygram from January 2019

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Help with my Moneygram issue
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The issue in GetHuman-deblandr's own words
Pick up money only have a picture of my ID on phone ... This will be my second email in the first i didn't include a fix.Money gram could rectify the situation by allowing me to use the picture of my id I have on my phone or allow her to add security questions via the phone or online. My niece is currently at the hospital with her daughter awaiting the coming of a premature baby , she sent me ***.**. My wallet was stolen and there fore I have no I.D.. I am homeless and need this money to aquire a home. I have ID on my phone. I want ythem to allow me to pick up said money with the id on my phone and security questions that she adds via the internet or phone
I am homeless and need this money to secure housing for myself and * grandsons. and the sender is at hospital with daughter awaiting the outcome of a premature birth. A very precarious situation
GetHuman-deblandr did not yet indicate what Moneygram should do to make this right.
I have used money gram on several different occasions following all of there rules to the letter, this is one time im asking to bend the rules just a tiny bit , so i can make this happen
I have an issue with Moneygram too
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Customer service issue
Reported by GetHuman-deblandr
Jan 15th, 2019 - a mon ago
I have an issue with Moneygram too
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Seen by 6 customers so far
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Items needed
Payment tracking number
Sender's name
Receiver's name
Amount of transfer
Timeline
GetHuman-deblandr started working on this issue
Jan 15th 3:40am