Hello I have been trying to call Monese for about an hour now. I have forgotten my pass...

GetHuman-chloe_to's customer service issue with Monese from September 2020

Help with my Monese issue
The issue in GetHuman-chloe_to's own words
Hello I have been trying to call Monese for about an hour now. I have forgotten my password and so I was locked off my account for **hours even tho I needed the money and I tried calling and I got no answer. After **hours I did the Identity check which didn’t work even tho I only have passport & provisional as ids and I tried both of the Id numbers and nothing worked. Please I need the money from that account as soon as possible I need help.

GetHuman-chloe_to did not yet indicate what Monese should do to make this right.

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How GetHuman-chloe_to fixed the problem
Hello I have been trying to call Monese for about an hour now. I have forgotten my password and so I was locked off my account for **hours even tho I needed the money and I tried calling and I got no answer. After **hours I did the Identity check which didn’t work even tho I only have passport & provisional as ids and I tried both of the Id numbers and nothing worked. Please I need the money from that account as soon as possible I need help.
Please help with my Monese issue
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Monese

Customer service issue
Reported by GetHuman-chloe_to
Sep 10th, 2020 - 5 months ago
I have an issue with Monese too
Fixed
GetHuman-chloe_to shared how to fix
Seen by 4 customers so far
Similar issue to 204 others
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Timeline

GetHuman-chloe_to started working on this issue
Sep 10th, 2020 10:53am
GetHuman-chloe_to indicated the issue is not fixed yet.
Sep 10th, 2020 10:54am
GetHuman-chloe_to indicated the issue is not fixed yet.
Sep 10th, 2020 10:54am
GetHuman-chloe_to indicated the issue is not fixed yet.
Sep 10th, 2020 10:54am
GetHuman-chloe_to indicated the issue is not fixed yet.
Sep 10th, 2020 10:54am
GetHuman-chloe_to confirmed the issue is fixed. Hooray!
Sep 10th, 2020 10:54am

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