I had a terrible time with getting my flexship set up I canceled the order for...

GetHuman-tmjken's customer service issue with Monat from September 2018

Help with my Monat issue
The issue in GetHuman-tmjken's own words
I had a terrible time with getting my flexship set up I canceled the order for *-**-**** an set up a order for *-**-**** an it let me do the grabbag special but then it didn’t offer me the choice for my only for you item which I want the blow out cream An didn’t offer me the two samples which I wanted to try rejuvenate oil then yesterday I get my confirmation for the order of *-**-**** this morning I get another confirmation for a order on *-**-**** which I thought I canceled out by clearing my flexship date an clearing that order an made the one for *-**-**** so please cancel the order of *-**-**** an add the only for you item An samples I wanted put into the *-**-**** order. **I called your *-***-***-**** three times an went thru the commands only to find out on * it states sorry I did not get that did it again get the same message then the third try stated still did not get that transferring you to an agent hear a short bit of music then it goes dead this is very annoying on the phone An then you can’t even clear your flexship order it must pop right back in when you cleared it an now get two shipments one day apart it is very irritating.
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Monat

Customer service issue
Reported by GetHuman-tmjken
Sep 24th, 2018 - 2 mons ago
I have an issue with Monat too
Fixed
Seen by 2 customers so far
Similar issue to 65 others
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GetHuman-tmjken started working on this issue
Sep 24th 3:32pm
GetHuman-tmjken indicated the issue is not fixed yet.
Sep 24th 3:34pm