My friend and I have had a world, that we converted into a realm, for around year and a...

GetHuman-averydwi's customer service issue with Mojang from April 2021

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The issue in GetHuman-averydwi's own words
My friend and I have had a world, that we converted into a realm, for around year and a half. We recently tried to load into the world and it immediately got corrupted and kicked us out. We have tried joining in multiple times and keep getting disconnected from the world. We have tried loading back-up saves from all the way up to * days ago and we still get a world corruption error. I am extremely frustrated to have lost a year and a half due to a bug. Is there a way you could clear entities and restore our world to a backup with the most information? I would love to work with you guys to figure out a solution, we'll do anything to get back our progress.

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Mojang

Customer service issue
Reported by GetHuman-averydwi
Apr 18th, 2021 - 4 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 3936 others
0 customers following this

Timeline

GetHuman-averydwi started working on this issue
Apr 18th 2:59am