Someone in discord messaged me. He said he will transfer a minecon cape to me, but I di...

GetHuman-jefftup's customer service issue with Mojang from September 2020

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The issue in GetHuman-jefftup's own words
Someone in discord messaged me. He said he will transfer a minecon cape to me, but I didn't know it was impossible to transfer minecon capes so I trusted him. Then he told me to give him my email and password to him. This was when I started not trusting him, but he said I can easily recover it so I gave him my email and password. After a while, Mojang sent me an email saying someone changed my email and password so I clicked the link and converted the changes. I quickly changed my password after that and blocked the guy from discord. I thought I was safe but after an hour. I tried to log on to my account and it said the email or password was invalid. I tried to change my password but the email wasn't sent. After that, I went on a website called plancke and searched my username and saw my account was online on that server. That's when I started getting scared, so i went on namemc, searched my name, and my skin was changed. I knew my account was gone so I told everyone I knew my account got hacked and I couldn't play minecraft anymore. After one day, one of my friends messaged me in discord and told me he found out my account was sold on a website called ogusers.com.*Please help me figure this out as quickly as possible. Thank You.

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Mojang

Customer service issue
Reported by GetHuman-jefftup
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 3997 others
0 customers following this

Timeline

GetHuman-jefftup started working on this issue
Sep 27th, 2020 8:45am
GetHuman-jefftup indicated the issue is not fixed yet.
Sep 27th, 2020 12:56pm
GetHuman-jefftup indicated the issue is not fixed yet.
Sep 27th, 2020 12:56pm