Buenos d*as, me llamo Isabel y ayer compr* el juego de Minecraft java edition para PC...

GetHuman4643023's customer service issue with Mojang from April 2020

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The issue in GetHuman4643023's own words
Buenos d*as, me llamo Isabel y ayer compr* el juego de Minecraft java edition para PC. Al finalizar la compra de un importe de **,**€, me dio error y no me dej* pasar al siguiente paso. Sin embargo, dicho importe ha sido retirado de mi cuenta bancaria. *Al darme este error lo volv* a intentar y me pas* lo mismo, por lo que en total se han retirado de mi cuenta bancaria dos importes por valor de **'**€, que hacen un total de **'**€ retirados de mi cuenta, sin obtener juego alguno.**Solicito, por favor, la devoluci*n del importe de **,**€, que se corresponde con los dos intentos de compra del juego de Minecraft Java edition para PC.**Muchas gracias.*Un saludo.*Isabel

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Mojang

Customer service issue
Reported by GetHuman4643023
Apr 15th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 3472 others
0 customers following this

Timeline

GetHuman4643023 started working on this issue
Apr 15th, 2020 8:39am

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