We bought Minecraft December **, **** for my daughters computer. We used her email. Aft...

GetHuman-hculvey's customer service issue with Mojang from December 2019

Help with my Mojang issue
First: share to improve GetHuman-hculvey's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-hculvey's own words
We bought Minecraft December **, **** for my daughters computer. We used her email. After, we downloaded the technic launcher and tried using her Mojang account information to sign in and it says “This Mojang account has no purchased copies of Minecraft attached.” I would like Mojang to confirm that we purchased Minecraft under my daughters info and fix this issue so that my daughter can play Minecraft on the technic launcher.

GetHuman-hculvey did not yet indicate what Mojang should do to make this right.

How GetHuman-hculvey fixed the problem

We are waiting for GetHuman-hculvey to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Mojang's attention and get better help faster. Tap below to get started.
Having Mojang issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mojang

Customer service issue
Reported by GetHuman-hculvey
Dec 26th, 2019 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2645 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-hculvey started working on this issue
Dec 26th, 2019 8:16pm