My son has contacted you several times and has waited weeks, but still has not gotten a...

GetHuman-swppsa's Problem With the App issue with Mojang from August 2019

Help with my Mojang issue
Top Tip from another customer
If you are having technical difficulties with your Instagram app please make sure the app is up to date. You can also try to restart your phone or computer. If all else fails, delete the app, then re-download it and sign in.
The issue in GetHuman-swppsa's own words
My son has contacted you several times and has waited weeks, but still has not gotten an answer to his question. All he needs to know is this* he has not played Minecraft in a long time. He and his friends are getting back into it. He cannot seem to log in to his Minecraft account. If we say we need password help it tells us it will send us an email. It NEVER does. (And no, it does not go to spam). We have been stuck at this point for weeks. If this is how you run your gaming company, by ignoring those that ask for help for weeks on end, perhaps my son should just find a new game to get interested in. Please offer some assistance here! We are frustrated at this point.

GetHuman-swppsa did not yet indicate what Mojang should do to make this right.

How GetHuman-swppsa fixed the problem
Mojang finally contacted us after several weeks of waiting. They were able to reset my account and fix the problem.
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Mojang

Problem With the App issue
Reported by GetHuman-swppsa
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman-swppsa shared how to fix
Seen by 7 customers so far
Similar issue to 3300 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-swppsa started working on this issue
Aug 5th, 2019 4:31pm
GetHuman-swppsa indicated the issue is not fixed yet.
Aug 5th, 2019 4:33pm
GetHuman-swppsa indicated the issue is not fixed yet.
Aug 5th, 2019 4:33pm
GetHuman-swppsa indicated the issue is not fixed yet.
Aug 5th, 2019 9:37pm
GetHuman-swppsa indicated the issue is not fixed yet.
Aug 5th, 2019 9:38pm
GetHuman-swppsa indicated the issue is not fixed yet.
Aug 5th, 2019 9:41pm
GetHuman-swppsa confirmed the issue is fixed. Hooray!
Aug 7th, 2019 5:49pm

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