At first T was just trying to change my minecraft name, but that came to me having to p...

GetHuman-jerrickc's customer service issue with Mojang from July 2019

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The issue in GetHuman-jerrickc's own words
At first T was just trying to change my minecraft name, but that came to me having to put in * security questions answers from years ago and so I do not know the answers, and to change my questions it sends an email to my original email, *****@***.com, but there is something wrong with the email that I have no idea how to fix. the problem is that when an email is sent to that email nothing pops up, not even in the junk folder. so when I try to change my minecraft email I need my * security question answers, so im stuck in a loop and am now just trying to change my minecraft*mojang all associated emails to just one, and that being *****@***.com, I am able to log in and play, its just the fact that i cannot do anything to my own account, like change the name and what not is frustrating.

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Customer service issue
Reported by GetHuman-jerrickc
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2734 others
0 customers following this
Items needed
Email address on the account


GetHuman-jerrickc started working on this issue
Jul 13th, 2019 8:37pm

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